Course Booking Terms and Conditions
Course Booking Terms and Conditions and Cancellation Policy at Riana Makeup Training Academy / Riana Aesthetics
TERMS & CONDITIONS
Minimum Age for Enrolment
Please note minimum age for enrolment for most Courses at Riana Makeup Training Academy / Riana Aesthetics is 16 years of age.
Please note minimum age for enrolment for Advanced and Aesthetic Courses at Riana Makeup Training Academy / Riana Aesthetics is 18 years of age at the beginning of the course.
Cancellation of Courses and Changes to Courses, by RMTA/RA
We reserve the right to reschedule or cancel courses. Reasons for this may be, but not restricted to, low enrolment numbers, weather warnings and tutor availability. In this instance, a full refund will be given, or alternative dates will be provided.
Course tutors may be subject to change due to tutor unavailability. Where there is a change in tutor, RMTA/RA will endeavour to give as much notice as possible in advance of individual classes or course start date.
Although we do offer one-to-one and onsite training, many of our courses require a minimum number of enrolments. Where the courses do not reach the minimum number required they will be cancelled no later than 7 days before they are due to start*
Students are required to perform practical treatments to pass the courses**
We may be required to cancel an individual class at short notice. Wherever possible we will endeavour to offer the course at a later date * If it is not possible to rearrange this class or you cannot attend the new date, a partial refund will be given. Where the course is booked at an offer price and the alternative date is not suitable then the course fee will revert to the full amount and discount price will be void on future bookings.
Disclaimer Riana Makeup Training Academy / Riana Aesthetics is not responsible for any additional costs you may have incurred, including costs for travel or accommodation. Further information is detailed below.
Cancellation by You
Once you have received our invoice you are deemed to have entered a contract with RMTA/RA.
You have the right to cancel this contract with us. The cancellation period will expire at the end of 14 days after the invoice has been sent and the non-refundable booking fee must be paid within two working days. Please note that the 14-day cancellation period starts from the date of when the invoice was sent and not the date when the booking fee is paid. Please familiarise yourself with the details in the Cancellation Policy below.
After the cancellation period has expired consideration may be given, on a case by case basis, to requests to cancel where exceptional circumstances exist. A refund may be given, or a credit note issued which can be used against future course fees. Students may be asked to provide supporting evidence, e.g. a medical certificate. Where refunds are issued, a 25% administration fee (of the total course fee at time of booking) will be charged for any refunds made outside of the 14-day cancellation period.
Students should be aware at the time of booking that, that after the 14-day cancellation period, there is no automatic right to cancel and there will be no refund of fees.
Special Offers
To qualify for a reduced or special offer rate on our courses, this offer must be active at the time of booking. Where the course price is reduced as part of a promotion, no claim can be made by the student on the discount applied to scheduled courses once invoice has been sent. Late payments of the booking fee or course fee can result in price increase where the special offer has expired.
One offer or discount can be claimed at a time.
Course Materials & Certificates
Our course fees include the cost of the manual and certificate unless stated otherwise. However an administration fee £20 will be applied for the reprint of the certificate (including postage costs) for spelling error or replacement certificates. An administration charge of £40 will be applied for replacement of the course manual (including postage costs).
Travel and Accommodation Bookings
We strongly advise students to purchase the appropriate insurance cover for any travel or accommodation or purchase accommodation at flexible rates which allows cancellation of accommodation. RMTA/RA will not be liable for any travel and accommodation costs incurred by students where RMTA/RA cancels the course.
Refunds
Please note that outside of the 14-day cancellation period, you are only entitled to a refund if RMTA/RA cancel the course*
Refunds are not available should you have a change in circumstances that makes attendance at the course difficult, or additional responsibilities that affect you time and commitment to attend the course and complete the course study. Therefore prior to booking we encourage students to consider their availability and commitments carefully at the time of booking.
Wherever possible, when we cancel, we will transfer you to another course date provided there are places available. If the cost of the course you have been transferred to is less than your original payment you will be refunded the balance. If the new course fees are greater you will be asked to pay the difference accordingly
Please note that credit towards another course is valid for one calendar year after it is applied to the student’s account*
Progression
The wide range of courses we offer are deigned to allow students to progress on to advanced treatments therefore students who book their training within 14 days of completing their course will receive a 10% discount on their next course booking.
Payment Plans
RMTA/RA offer payment plans which are managed in-house. All payments must be cleared by due date. For card payments allow 3 working days for funds to clear. For cheque payments allow 5 working days for funds to clear. All payments must be cleared at least 14 days prior to course start date. All funds paid are non-refundable / non-transferrable. By paying the non-refundable booking fee you are agreeing to the RMTA/RA terms and conditions of Course Bookings. Late payment charges of £20 per week are applied for overdue payments. RMTA/RA reserve the right to amend T&Cs without prior notice
Complaints
RMTA/RA makes every effort to ensure you enjoy your course of study. In the unlikely event that you have a complaint about any aspect of our service please refer to our Centre Complaints Policy.
CANCELLATION POLICY
Your Right to Cancel
You have a right to cancel your contract with us within 14 days, under The Consumer Rights Act 2015. Please read this information carefully. Once the invoice has been sent, you are deemed to have a contract with SAABTA. The 14-day cancellation period commences on the date the invoice is sent and not the date the booking fee is paid. At the point when the invoice is issued the provisional dates are held for two days to allow for you to make payment of the non-refundable booking fee. Once the non-refundable booking fee has been paid the dates will be confirmed. After this time for making payment of the booking fee has expired your place will be released to the next student.
You have the right to cancel this contract with us without giving any reason. The cancellation period will expire at the end of 14 days after the invoice has been sent. If you wish to cancel in accordance with the Consumer Rights Act you must inform us of your decision in a clear statement by sending an email to riana@rianamakeup.com with your full name, course name, course date and the reason for cancellation (optional).
To meet the cancellation deadline, it is sufficient for you to advise us that you wish to cancel before the 14-day cancellation period has expired. Please note that a request for cancellation must be made by email.
Effects of Cancellation
If you exercise your right to cancel before the course begins, we will reimburse you all payments received from you or offer to transfer this credit to another course where appropriate. We will make the reimbursement without undue delay, and not later than 21 days after the day on which we are informed about your decision to cancel the contract.
If you wish to cancel on the day of the training then you will be required to pay the associated costs including venue hire and tutor travel, accommodation and costs of resources. If you attend the training and this take places within the 14-day cancellation period, no refund will be issued as you will have paid for the course which has been delivered.
We will make reimbursement using the method in the table below. If we need to reimburse by international bank transfer we will deduct bank charges.
| Payment Method: | Reimbursement Method: |
| Cash | BACS |
| Cheque | BACS |
| Credit/Debit Card (Online or In Person) | BACS |
You will lose your right to cancel if the course has been fully completed during the cancellation period, and it began:
- After direct express agreement that the course may start during the cancellation period
- With direct acknowledgement that cancellation rights are lost once the course has been fully completed.
*Please be aware that this applies to all courses at RMTA/RA as well as the makeup services and treatments offered by Riana
**Students must arrange for models to successfully pass the course. RMTA/RA will not be held liable for arranging models or for non-attendance of models as part of the learning and assessment process. Please ensure that you have spoken to your insurance company regarding insurance as the prerequisite for each insurance company vary. Our courses are accredited by Professional Beauty Direct. PBD will ensure individuals who have an NVQ Level 3 in Beauty Therapy, VTCT Level 4 in Laser & IPL, VTCT Level 4 in Microblading. Our courses are accepted by many insurance companies. We do not accept any liability for students unable to obtain insurance following attendance on one of our courses.